N
Star Glam Gazette

Is Hostelworld a reliable website?

Author

Nathan Sanders

Updated on June 12, 2026

Is Hostelworld reliable? Yes, Hostelworld is reliable and legit and it’s safe to book through the platform. In fact, it is one of the most popular websites for backpacker! They have a safe payment gateway so there’s no need to worry about credit card details and the safety of your bookings.

How do I write a review on Hostelworld?

First, sign into your Hostelworld account. Then, click the Account icon in the upper-right corner of the home page and select “Bookings” from the drop-down list. Under Past Bookings, click “Add Review” beside the hostel you want to review.

How big is Hostelworld?

We have over 20 years’ experience, with more than 13 million reviews across more than 17,000 hostels in 179 countries, making our brand the leading online hub for social travel.

How do I cancel a booking on Hostelworld?

To cancel your booking:

  1. Log into your Hostelworld account by clicking here.
  2. Find your booking.
  3. Click on “Cancel”.

Where is Hostelworld based?

Dublin
We are headquartered in Dublin, and have offices around the world in London, Shanghai, Sydney and Porto.

Does Hostelworld include taxes?

There is no mention of taxes in any form. It simply gives them the total minus commission and says this is the amount due to the property on arrival.

How do I contact Hostelworld?

If you would like to contact us in relation to your use of the Hostelworld Sites, or in connection with a booking of travel services, please email us at [email protected]

How do I cancel a reservation on Hostelworld?

How do I delete my Hostelworld account?

Just send an e-mail to [email protected] and we can send you all the details.

Do you get deposit back Hostelworld?

Just go to your Hostelworld account and cancel your booking online. You will receive your deposit back, but please bear with us as due to Covid-19 our team is far busier than usual. If you didn’t choose Free Cancellation, then the deposit isn’t refundable (as per our Terms and Conditions).